The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
Absolutely! Just let us know what you would like it to say in the special instructions during checkout.
We use a combination of rice and flax seed as we find this the best combination for both heat retention and moist heat.
Absolutely not! When requesting lavender or chamomile, please know that we use only real flower buds and essential oils, never synthetic scents.
We add no additional scents when unscented is chosen. You may encounter a faint scent of cooked rice when heating your pack. It is mild and has been compared to baked bread.
Since microwaves vary in wattage, there is no absolute set time. Detailed directions are adhered to the product packaging.
Our packs will feel nice and cool, but they will not be ice cold like a gel pack. We recommend using the fleece side when using as a hot pack and the cotton side as a cold pack.
Use a very damp cloth to spot clean the outside, even using a fabric spray cleaner when necessary. Do not submerge in water. A pack is automatically sanitized each time it is microwaved.
If well taken care of, our hot cold packs should last for several years at least.